---
schema_version: "1"
id: d85cf8b619ea2b2d59855d1e94a2342e0df0feb2fefcc92907c4eb56210886e0
title: Unified Catalog
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_unified_catalog.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_unified_catalog.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0745ec9be69b84ce86dd9047146b5457fed68ad92f5ed5b13806a92663f9b2fc
description: Set up service intakes quickly by managing all requirements within a single workspace. Expand your service catalog instantly by using prebuilt, bulk-ready templates. Move your configurations between orgs securely while avoiding the manual effort of remapping data. Ensure team consistency with automated task sequences and deadlines for every request. Identify bottlenecks and monitor team performance through a unified data dashboard.
products:
  - Cross Cloud
release: "262"
---
# Unified Catalog

Set up service intakes quickly by managing all requirements within a single workspace. Expand your service catalog instantly by using prebuilt, bulk-ready templates. Move your configurations between orgs securely while avoiding the manual effort of remapping data. Ensure team consistency with automated task sequences and deadlines for every request. Identify bottlenecks and monitor team performance through a unified data dashboard.

- **[Speed Up Service Intake Setup with the Enhanced Service Process Builder](https://help.salesforce.com/s/articleView?id=release-notes.rn_speed_up_service_intake_setup_with_the_enhanced_service_process_builder.htm&release=262.0.0&type=5)**  
    Define attributes and curate associated product collections in one intuitive workspace. Service process designers can add attributes from the selected process type as well as context definitions and custom sources. Reduce setup friction and get service intakes ready faster by configuring attributes and products on one page.
- **[Deploy Multiple Service Processes from the Template Library](https://help.salesforce.com/s/articleView?id=release-notes.rn_deploy_multiple_service_processes_from_the_template_library.htm&release=262.0.0&type=5)**  
    Build your service catalog faster by selecting several prebuilt templates to install in one go. Designers can preview templates, customize service process details, and activate processes on creation. The system automatically generates a service process asynchronously for each template and tracks the progress on the Installation History tab. You can retry installing failed templates to make sure that your catalog is complete.
- **[Deploy Service Processes and Dependencies Across Orgs More Securely](https://help.salesforce.com/s/articleView?id=release-notes.rn_deploy_service_processes_and_dependencies_between_orgs_more_securely.htm&release=262.0.0&type=5)**  
    Eliminate the complexity of migrating service process data and metadata. Use Salesforce CLI to handle record ID transformation and dependency loading. Instead of manually exporting records and remapping IDs, bundle a process and its supporting flows into a .zip file for instant deployment. This automation maintains the integrity of your tests by making sure that the exact configuration from your sandbox reaches the target orgs.
- **[Standardize Your Service Request Fulfillment](https://help.salesforce.com/s/articleView?id=release-notes.rn_standardize_your_service_request_fulfillment.htm&release=262.0.0&type=5)**  
    Boost collaboration by creating action plans that define specific, repeatable task sequences for service requests in Unified Catalog, such as equipment orders or access requests. Users can now rely on automated assignments and due dates to ensure that every request follows a compliant, documented process. Previously, action plans were available only for cases and incidents.
- **[Track Service Request Performance and SLA Compliance](https://help.salesforce.com/s/articleView?id=release-notes.rn_track_service_request_performance_and_sla_compliance.htm&release=262.0.0&type=5)**  
    Use service request data to measure your team’s performance against key service metrics. By syncing service request data with Data 360, you can visualize resolution summaries and status changes alongside your existing incident and case data.
- **[Get Service Process Details](https://help.salesforce.com/s/articleView?id=release-notes.rn_automate_flow_get_svc_process_details.htm&release=262.0.0&type=5)**  
    Use the Get Service Process Details flow action to retrieve attribute values and related product requests for a service process tied to a Case, Incident, or Service Request. This utility action supports fulfillment flows by making data from the product request section on the Attributes & Products tab available to downstream flow elements.