---
schema_version: "1"
id: 10422f3215fd9f1a2231761abec0149d43d127e3c611d47fab569f15f4672736
title: Standardize Your Service Request Fulfillment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_standardize_your_service_request_fulfillment.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_standardize_your_service_request_fulfillment.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f5e40a639f14d22a2bf14fec5f7339b97900aa290a5edd0bbfbf1f0e875be570
description: Boost collaboration by creating action plans that define specific, repeatable task sequences for service requests in Unified Catalog, such as equipment orders or access requests. Users can now rely on automated assignments and due dates to ensure that every request follows a compliant, documented process. Previously, action plans were available only for cases and incidents.
products:
  - Cross Cloud
release: "262"
---
# Standardize Your Service Request Fulfillment

Boost collaboration by creating action plans that define specific, repeatable task sequences for service requests in Unified Catalog, such as equipment orders or access requests. Users can now rely on automated assignments and due dates to ensure that every request follows a compliant, documented process. Previously, action plans were available only for cases and incidents.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Unified Catalog and Action Plans.

#### See Also

- [_Salesforce Help_: Action Plans and Service Processes](https://help.salesforce.com/s/articleView?id=ind.uc_action_plans_and_service_processes.htm&language=en_US)