Get AI-generated answers in the Enterprise Knowledge component. Unified Knowledge retires in Summer ‘27, so migrate to Salesforce Enterprise Knowledge.
- Get AI-Generated Answers in the Enterprise Knowledge Component
Help your service reps resolve cases faster with Agentforce Answers surfaced from your Enterprise Knowledge articles, right inside the Enterprise Knowledge component. AI-generated answers reduce manual search time, so your reps spend less time searching and more time resolving cases. - Unified Knowledge Is Being Retired
Unified Knowledge is scheduled for retirement in Summer ’27. You can continue using it until then, but we recommend migrating to Salesforce Enterprise Knowledge, powered by Data 360. By using Data 360 connectors, you can ingest your external knowledge into Salesforce and integrate it with your native Salesforce Knowledge, creating a single, comprehensive knowledge base. Salesforce Enterprise Knowledge includes many of the features you love from Unified Knowledge, plus improved file size handling, enhanced innovation, and better data storage and pipeline capabilities. - Generate Knowledge in Multiple Languages Simultaneously with AI Knowledge Translations
Accelerate the growth of your business with natively embedded AI Knowledge Translations. Empower your knowledge authors to close gaps in your knowledge base created by lag times between translations.