---
schema_version: "1"
id: 8db83c830c35cf82a838ffa7766b50ff129e2eee29775edcb59d4f4743667aa6
title: Keep Email Flowing for Users with Unverified Domains
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_sales_productivity_email_substitute_unverified.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_substitute_unverified.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4bd1a0de3f477cd433c331e5faee088b76ded4a58f1cfb39b63b8ae6ad9d8f74
description: Enable users whose email domains you can’t verify—such as users with public email addresses, consultants, and site users—to send email from Salesforce. With your substitute email address, the user’s display name remains unchanged, but the From address uses an organization-wide email address or an email address that ends with .sfcustomeremail.com. This option also applies to system-generated emails and emails sent via shared email accounts with an unverified domain.
products:
  - Cross Cloud
release: "262"
---
# Keep Email Flowing for Users with Unverified Domains

Enable users whose email domains you can’t verify—such as users with public email addresses, consultants, and site users—to send email from Salesforce. With your substitute email address, the user’s display name remains unchanged, but the From address uses an organization-wide email address or an email address that ends with .sfcustomeremail.com. This option also applies to system-generated emails and emails sent via shared email accounts with an unverified domain.

**Where:** This change applies to Lightning Experience and Salesforce Classic in all editions except Salesforce Free Suite and Database.com. This change has no impact on trial orgs.

**When:** Salesforce plans to make these changes June 23–July 3, 2026.

- Enable the “Use a substitute email address for unverified domains” Deliverability setting in all orgs.
- Add an option to select an organization-wide email address as the From address for emails sent for users with an unverified email domain.

**Why:** Consultants, Experience Cloud site users, and Salesforce Site users often have email domains that you can’t add to your verified list. And you can’t verify the domains for public email addresses, such as yahoo.com. When you enable this feature, those users can send email from Salesforce while preserving their display names.

**How:** From Setup, in the Quick Find box, enter Deliverability, and then select **Deliverability**. Select **Use a substitute email address for unverified domains** (1). For Substitute Email Address (2), select the organization-wide email address to use as the From address.

![Options for the substitute email address for unverified domains](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/sales/substitute_unverified_domains.png)

If no substitute address is specified, Salesforce sends the email from `email@UniqueId.sfcustomeremail.com`, where UniqueId is your org ID or Experience Cloud site ID.

#### See Also

- [_Salesforce Help:_ Send Email for Users with Unverified Domains](https://help.salesforce.com/s/articleView?id=xcloud.security_user_email_verification_substitute_domain.htm&type=5&language=en_US)
- [Set the From Address for Email Sent for Users with Unverified Domains](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_auth_sub_owea.htm&release=262.0.0&type=5 "Select an organization-wide email address to use as the From address when Salesforce sends email for users with unverified domains. With this option, outgoing emails use a From address that reflects your company's brand.")
- [Verify Your Email Domain Ownership](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_domain_verify.htm&release=262.0.0&type=5 "To avoid disruption in email sent from Salesforce, verify the domains that you own with a DomainKeys Identified Mail (DKIM) key or an authorized email domain. As part of our ongoing efforts to strengthen the security of our email services, email domain verification is now mandatory. Salesforce no longer delivers emails from unverified domains, even if the email address is verified.")