---
schema_version: "1"
id: 2e0dd2c3955a1c762c0631fee93a1ee07ae74e9b2f931f0e2287146ca2fc1cf3
title: Set the From Address for Email Sent for Users with Unverified Domains
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_sales_productivity_email_auth_sub_owea.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_auth_sub_owea.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0140e025f00bd959f9942546cf6794eb0c9f73925ea57d8a8f27b34fc8de3d50
description: Select an organization-wide email address to use as the From address when Salesforce sends email for users with unverified domains. With this option, outgoing emails use a From address that reflects your company's brand.
products:
  - Cross Cloud
release: "262"
---
# Set the From Address for Email Sent for Users with Unverified Domains

Select an organization-wide email address to use as the From address when Salesforce sends email for users with unverified domains. With this option, outgoing emails use a From address that reflects your company's brand.

**Where:** This change applies to Lightning Experience and Salesforce Classic in all editions except Salesforce Free Suite and Database.com.

**When:** Salesforce plans to make this feature available June 23–July 3, 2026.

**How:** From Setup, in the Quick Find box, enter Deliverability, and then select **Deliverability**. Select **Use a substitute email address for unverified domains**, and then for Substitute Email Address, select an organization-wide email address. Only verified addresses that have Allow All Profiles enabled and use a verified email domain appear in this list.

![The Substitute Email Address selector field](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/sales/substitute_unverified_domains_owea.png)

If no substitute address is selected, Salesforce sends email for those users from `email@UniqueId.sfcustomeremail.com`, where UniqueId is your Experience Cloud site ID or org ID.

#### See Also

- [_Salesforce Help:_ Send Email for Users with Unverified Domains](https://help.salesforce.com/s/articleView?id=xcloud.security_user_email_verification_substitute_domain.htm&type=5&language=en_US)
- [Keep Email Flowing for Users with Unverified Domains](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_substitute_unverified.htm&release=262.0.0&type=5 "Enable users whose email domains you can’t verify—such as users with public email addresses, consultants, and site users—to send email from Salesforce. With your substitute email address, the user’s display name remains unchanged, but the From address uses an organization-wide email address or an email address that ends with .sfcustomeremail.com. This option also applies to system-generated emails and emails sent via shared email accounts with an unverified domain.")
- [Verify Your Email Domain Ownership](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_domain_verify.htm&release=262.0.0&type=5 "To avoid disruption in email sent from Salesforce, verify the domains that you own with a DomainKeys Identified Mail (DKIM) key or an authorized email domain. As part of our ongoing efforts to strengthen the security of our email services, email domain verification is now mandatory. Salesforce no longer delivers emails from unverified domains, even if the email address is verified.")