---
schema_version: "1"
id: a5df235c453d8008b7f0299564a7bbf3faa8eb49dc63b57aea6d56b8fddfe0df
title: Analyze Video Meetings Faster with Transcript Upload in Einstein Conversation Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_sales_eci_transcript_upload.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_transcript_upload.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5dd171b7306691aef7f3366c280b779b732959bfb9daa4fa7484a34b0994ba07
description: Process your important video meetings with Einstein Conversation Insights (ECI) by uploading call transcripts. Analyze conversations from third-party meeting platforms to unlock insights and identify coachable moments, even for historical calls.
products:
  - Cross Cloud
release: "262"
---
# Analyze Video Meetings Faster with Transcript Upload in Einstein Conversation Insights

Process your important video meetings with Einstein Conversation Insights (ECI) by uploading call transcripts. Analyze conversations from third-party meeting platforms to unlock insights and identify coachable moments, even for historical calls.

**Where:** This change applies to Einstein Conversation Insights in Lightning Experience. Einstein Conversation Insights is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions.

**When:** This feature is available in late June 2026.

**Who:** This feature applies to ECI customers who are on the new Salesforce Platform infrastructure. It’s not available to legacy ECI orgs until they’re migrated to the Salesforce Platform. See [Einstein Conversation Insights Data Is Moving to The Salesforce Platform](https://help.salesforce.com/s/articleView?id=005317124&type=1&language=en_US).

To use this feature, ECI users must be authenticated with at least one of these vendors–Zoom, Microsoft Teams, or Google Meet.

**Why:** Previously, ECI users could only upload video recording files, which required backend processing engines to generate transcripts and insights. Now, ECI can directly process the vendor-provided transcript file and uploading the video recording is optional.

Transcript upload is supported for Zoom (VTT), Microsoft Teams (VTT), and Google Meet (TXT). A user can upload up to three MP4 video recordings (up to 2 GB each) and an unlimited number of transcript files (up to 250 KB each) per day.

**How:** To turn on the feature, from Salesforce Go, enter Einstein Conversation Insights under Features. Then enable Turn On Manual Transcript Upload.

![Salesforce Go setup page for ECI to turn on manual transcript upload](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/sales/rn_sales_productivity_eci_manual_transcript_upload.png)

Your ECI data must be migrated to the Salesforce Platform to upload call transcripts. This feature replaces the manual video upload feature that allowed uploading video call recordings only.