Prepare for the migration of Einstein Conversation Insights (ECI) data to the Salesforce Platform. After your data's migrated, you can get your transcripts processed quickly and use CRM automation and reporting tools. Your sales teams can now harness call transcripts from Gong. And your teams can also capture in-person meetings on a mobile device and get them processed by ECI.
- Drive Productivity and CRM Automation with Einstein Conversation Insights Data Moving to the Salesforce Platform
We’re migrating Einstein Conversation Insights (ECI) data to the Salesforce Platform for all ECI customers who aren’t on the platform. With this migration, your ECI data, including call transcripts and AI-generated insights, is stored natively on the Salesforce Platform. Get your transcripts processed quickly and use CRM automation tools like Flow, Apex, and Prompt Builder. - Use Call Transcripts from Gong
You can now use Gong call transcripts from with Einstein Conversation Insights and Salesforce AI. Level up with automatic summaries, a dashboard of relevant signals, and insights into customer objections, next steps, and relevant keywords. Use Gong transcripts with our out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and throughout the platform. - Get Transcripts and ECI Features for In-Person Meetings
In-person meetings no longer require manual note-taking. Sales teams can capture in-person meetings on a mobile device, and get them processed by Einstein Conversation Insights (ECI). Avoid manual data entry and focus on your client with secure, confidential mobile AI transcription. - Analyze Video Meetings Faster with Transcript Upload in Einstein Conversation Insights
Process your important video meetings with Einstein Conversation Insights (ECI) by uploading call transcripts. Analyze conversations from third-party meeting platforms to unlock insights and identify coachable moments, even for historical calls. - Use Call Coaching on Video Calls to Drive Seller Success
Define and track key competencies to standardize coaching for your sales teams. Call Coaching works across video calls for Einstein Conversation Insights users. You can use an agent for AI-powered evaluations or manually evaluate calls if you don’t have Agentforce for Sales.