Boost contacts who interacted with your business over the past 12 months. Define the level of engagement to prioritize and review these individuals directly in your prospect list, helping sales reps kick off their day focused on high-priority prospects.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Sales or Agentforce for an Industry add-on, or in Agentforce 1 Sales and Industry Editions where included. Requires each user to have the Agentforce for Sales or Agentforce for an Industry add-on to access actions.
When: This change is available starting in mid-August.
How: Create a prospecting agent or edit an existing one. On the Add Sources page, expand Advanced Settings, and select Boost Contacts with Past Engagement. Then select the engagement level that the agent targets.