---
schema_version: "1"
id: 9304709b6b1c775a3875a42781c675955b41ccce0eeae49d04dd5f7ebcb1bdd5
title: Personalise and Automate Offer Delivery Across Channels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_rtom_offers_communications.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_rtom_offers_communications.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5f6dd1944a7557d2e7bbfb562418d9b677929ba4c874c4640b2f8889a19c86f
description: Deliver targeted offer messages and follow-ups to the right audiences at the right time across different channels. Automate offer delivery on your existing marketing ecosystem. To send personalized offer launch and reminder emails, use an Outbound Engagement template in Marketing Cloud Next, or use the Offer content block in Marketing Cloud Engagement
products:
  - Cross Cloud
release: "262"
---
# Personalise and Automate Offer Delivery Across Channels

Deliver targeted offer messages and follow-ups to the right audiences at the right time across different channels. Automate offer delivery on your existing marketing ecosystem. To send personalized offer launch and reminder emails, use an Outbound Engagement template in Marketing Cloud Next, or use the Offer content block in Marketing Cloud Engagement

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Real-Time Offer Management, and either Marketing Cloud Engagement or Marketing Cloud Next.

#### See Also

- [_Salesforce Help_: Activate Offers](https://help.salesforce.com/s/articleView?id=mktg.offers_activate.htm&language=en_US)