---
schema_version: "1"
id: 9766fa28d725c9873ee40a9bcce9ad06a37e3a5ebee9e2ec47660230b4416706
title: Agentforce for Revenue Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_rev_agentforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_rev_agentforce.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f18afd5159af019620530c3955a4c1d4a0276cd885f9262d1fdd25558cc70ba
description: Transform your collections and billing operations by identifying high-risk accounts and prioritizing overdue invoices. Improve your billing health with automated account summaries and data-backed dunning strategies. Provide instant support to your customers and partners by offering real-time insights into account balances, payment dates, and invoice details. Identify high-value opportunities by automatically converting resource usage into real-time financial impact within the Consumption Agent.
products:
  - Cross Cloud
release: "262"
---
# Agentforce for Revenue Management

Transform your collections and billing operations by identifying high-risk accounts and prioritizing overdue invoices. Improve your billing health with automated account summaries and data-backed dunning strategies. Provide instant support to your customers and partners by offering real-time insights into account balances, payment dates, and invoice details. Identify high-value opportunities by automatically converting resource usage into real-time financial impact within the Consumption Agent.

- **[Manage Collections with the Billing Employee Assistance](https://help.salesforce.com/s/articleView?id=release-notes.rn_rev_agentforce_manage_collections.htm&release=262.0.0&type=5)**  
    Transform collections and billing operations by using Billing Collections Management, now available in the Billing Employee Assistance Agent. Identify billing insights based on payment history, disputes, and outstanding balances. Simplify account billing health summaries, and get recommendations for data-backed dunning strategies by customizing the default global prompt template.
- **[Resolve Billing Inquiries with the Billing Service Assistance Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_rev_agentforce_billing_inquiries.htm&release=262.0.0&type=5)**  
    Provide the Billing Service Assistance Agent to customers, partners, and sales reps. The agent handles common billing inquiries, such as checking account balances, verifying upcoming payment dates, accessing invoice documents, and reviewing payment plans for specific invoices. Support teams can view real-time financial insights and invoice charge breakdowns, which significantly reduces billing case volume.
- **[View the Financial Impact of Customer Usage with Consumption Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_rev_agentforce_consumption_overage_in_amounts.htm&release=262.0.0&type=5)**  
    The Consumption Agent now applies overage rates to usage data and calculates a real-time monetary amount for the overused resources, helping sales reps identify high-value opportunities. Use the information to generate a quote, which you can review and revise. You no longer need to manually convert technical units or tokens into currency.