---
schema_version: "1"
id: 86fc2082d358ed83e631242e3ab5d63a606365ac488434521e3ae677223fc4d2
title: Let Service Reps View the Rich Content Version of a Notification Messaging Component
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_render_template_context.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_render_template_context.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0d0ad1212b3fd5be6562be7975e6d1e09926fe98f48162394b707072a71e33d7
description: WhatsApp templates (configured as a notification messaging component) now render in full rich content in the Service Console. This allows service reps to see the header (including media files), the body, the footer, and button options, providing valuable context for the chat and reducing extended handle time that might result from clarifying questions. Previously, reps could only see the internal name of a notification component in the Service Console.
products:
  - Cross Cloud
release: "262"
---
# Let Service Reps View the Rich Content Version of a Notification Messaging Component

WhatsApp templates (configured as a notification messaging component) now render in full rich content in the Service Console. This allows service reps to see the header (including media files), the body, the footer, and button options, providing valuable context for the chat and reducing extended handle time that might result from clarifying questions. Previously, reps could only see the internal name of a notification component in the Service Console.

**Where:** This change applies to Enhanced Chat and Enhanced Messaging channels. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US).

![A Service rep's view of a WhatsApp Template configured as a notification messaging component with rich content displayed.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/rn_render_template_context.png)