---
schema_version: "1"
id: a92ba15bc80f57c39d325a7233c8686d52fe9e7d955caf40c3912702fa6ca074
title: Standardize Performance Reviews with Custom Evaluation Forms
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_quality_mgmt_custom_evaluation_forms.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_quality_mgmt_custom_evaluation_forms.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c5546bceabcf5e1ef2d2e95d69640e1ab1dcea45c7b478682034bff678072512
description: Build objective assessment criteria by creating structured evaluation forms tailored to specific interaction types. Design discovery framework–based forms with scored questions and required rationales for each response. Apply a unified grading standard to reduce subjectivity and ensure consistency across evaluations. Deliver clear, actionable feedback to agents to maintain peak performance standards for service reps.
products:
  - Cross Cloud
release: "262"
---
# Standardize Performance Reviews with Custom Evaluation Forms

Build objective assessment criteria by creating structured evaluation forms tailored to specific interaction types. Design discovery framework–based forms with scored questions and required rationales for each response. Apply a unified grading standard to reduce subjectivity and ensure consistency across evaluations. Deliver clear, actionable feedback to agents to maintain peak performance standards for service reps.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

**Who:** To manage and assess quality, you need Agentforce Contact Center Quality Manager or Agentforce Contact Center Quality Analyst permission sets. To view quality scores, you need the Agentforce Contact Center Quality Viewer permission set.