Build and deploy agents to support Compliance Management, Licensing and Permitting, and Talent Recruitment Management. Integrate Inbound Payments for a seamless constituent checkout experience, and use Outbound Payments to track payments made from external finance systems. Unified Constituent Profile brings constituent data together in one place, and Tableau Next dashboards provide operational tracking and insight.
- Public Sector Features Released by Month
Public Sector features and changes are released on a monthly basis. Check this page for the latest releases. - Simplify Feature Discovery and Setup for Public Sector
Deliver role-based agents that automate processes for public sector employees and provide consistent service to constituents across digital channels. Salesforce Go offers additional support for Agentforce Public Sector, formerly Public Sector Solutions. From a single setup location, build and deploy agents to support Compliance Management, Licensing and Permitting, and Talent Recruitment Management. - Collect Fees for Public Sector Services with Inbound Payments
Help constituents pay for services, such as license and permit applications, directly on your public-facing portal. By using Inbound Payments, you can embed a secure checkout flow into your Experience Cloud site. This integration helps constituents settle fees digitally and gives agency employees real-time visibility into payment status, reducing manual reconciliation and ensuring compliance before application approval. - Track Public Sector Outbound Payments and Financial Disbursements
Centralize the tracking of financial transactions for benefit programs, social insurance, and provider management. Use the Outbound Payments data model and the Generate Payment Instructions invocable action to generate payment instructions for external finance systems. Accurate payment tracking helps your agency maintain a detailed audit trail and improve the transparency of approved payments in Agentforce Public Sector. - Extract Data from Documents Stored in Amazon S3 Automatically
Unstructured Document Processing now extracts data from files stored in Amazon S3, not just files stored natively in Salesforce. Agencies can extract data from documents, such as resumes, without first moving those files into Salesforce. - Improve Service Delivery with a Unified Constituent Profile for Benefit Management
Help benefit caseworkers make faster, more informed decisions by consolidating constituent benefits data in one view. Unified Constituent Profile surfaces Einstein-generated summaries, insights from Data 360, and priority alerts for open cases to help your staff identify urgent issues and deliver the right services at the right time. - Gain Faster Insights with Tableau Next Dashboards
Monitor your agency's licensing, permitting, and inspection operations with prebuilt Tableau Next dashboards powered by AI-driven analytics. Access Executive Summary, Account Insights, Department Summary, and Compliance Insights dashboards to help your agency make data-driven decisions faster with Tableau's native performance and advanced analytics capabilities. - Accelerate Public Sector Hiring with Recruitment Collaboration in Slack
Slack-based collaboration integrates specific Salesforce records into Slack, so users can view and edit those records without leaving Slack. We have prebuilt three flows that automatically create a Slack channel and add key stakeholders to the Slack channel when a recruitment requisition record is created. The flows can be customized to use with other Talent Recruitment Management objects, such as application form records. - Enable Internal Employees to Apply for Jobs Through Self-Service Portals
Help public sector agencies manage internal recruitment by providing employees with a self-service portal to search for open positions and submit applications. The Employee Portal includes job search with filters for location, grade, and occupation, and online application submission with document upload using the Form Framework with Application Sections. - Streamline Employee Services with AI-Powered Agents
Help public sector employees resolve complaints, find qualified candidates, and access licensing information through AI-powered agents adapted from Public Sector Solutions. These Agentforce agents assist HR staff and hiring managers with complaint resolution workflows, skills-based candidate sourcing, and license and permit policy guidance. Employees can interact with agents on your Employee Experience portal for faster self-service and streamlined HR processes. - Enhance Employee Self-Service with HR Service and IT Service Agents
Help public sector employees access HR services through AI-powered agents adapted from Employee Service to work with platform users (Lightning Platform - One App user license holders). These agents assist employees with direct deposit management, leave requests, expense submissions, profile updates, and enablement programs. All HR Service capabilities, including agents and supporting features, are now available for platform users to support PSS employee experience use cases. Employees can interact with agents on your Employee Experience portal, in Slack, or in Microsoft Teams for faster self-service. - Schedule Appointments in Agentforce Public Sector with Workforce Scheduling (Generally Available)
Workforce Scheduling adds appointment capabilities to Agentforce Public Sector (formerly Public Sector Solutions) so your employees and constituents can schedule and manage on-site and virtual appointments across your organization. Employees and constituents are able to self-schedule appointments through multiple channels, including online portals, mobile apps, call centers, and in-person interactions. Managers get real-time visibility into team schedules, workloads, and appointment status. - Take Advantage of Agentforce IT Service for Public Sector
Achieve compliance and reduce risk by standardizing how you deliver IT support services across every channel. Use AI and process automation to optimize IT operations, reduce costs, and improve the efficiency of public services for every government agency. - Pre-populate Application Forms with Data Cloud Document AI
Reduce manual data entry for job applicants by automatically extracting information from uploaded resumes and pre-populating application forms. Data Cloud Document AI uses large language models (LLMs) to capture structured data from unstructured documents such as resumes, pay stubs, tax returns, and lab reports, helping applicants complete forms faster and with fewer errors. - Bring Agentforce Public Sector Data into Data 360 with Ease
It's easier to use preconfigured data streams to bring Agentforce Public Sector data into Data 360. Instead of installing a data kit to install data streams, you can now set up data streams in Setup. Simplify and accelerate your implementation with data streams that include ready made mappings to Data Model Objects. Stream data only for the solutions you need, such as Licensing and Permitting, Social Program Management, and Talent Recruitment Management. Then, combine this data with external sources to build a unified view of constituents, get new insights, and ground your Agentforce actions. - New and Changed Objects in Agentforce Public Sector
Do more with the new and changed Agentforce Public Sector, formerly Public Sector Solutions, objects. - New and Changed Invocable Actions in Agentforce Public Sector
Use the new invocable action in Agentforce Public Sector.