---
schema_version: "1"
id: e042447501fa23885b6deea9d7ef95abc63b56a1dfaae71a74426fd65d42c91c
title: Streamline Employee Services with AI-Powered Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_pss_ai_powered_agents_employee_services.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_pss_ai_powered_agents_employee_services.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d46401cd718a91755f3090bda9088c297b9373f05288a2609808624d958ea13d
description: Help public sector employees resolve complaints, find qualified candidates, and access licensing information through AI-powered agents adapted from Public Sector Solutions. These Agentforce agents assist HR staff and hiring managers with complaint resolution workflows, skills-based candidate sourcing, and license and permit policy guidance. Employees can interact with agents on your Employee Experience portal for faster self-service and streamlined HR processes.
products:
  - Cross Cloud
release: "262"
---
# Streamline Employee Services with AI-Powered Agents

Help public sector employees resolve complaints, find qualified candidates, and access licensing information through AI-powered agents adapted from Public Sector Solutions. These Agentforce agents assist HR staff and hiring managers with complaint resolution workflows, skills-based candidate sourcing, and license and permit policy guidance. Employees can interact with agents on your Employee Experience portal for faster self-service and streamlined HR processes.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions where Agentforce Public Sector, formerly Public Sector Solutions, is active. Requires Employee Experience for Public Sector add-on and relevant Agentforce licenses for agent topics.

**Why:** Previously, PSS agents were designed only for constituent-facing workflows, limiting HR departments from using AI capabilities for employee services. With these enhancements, complaint resolution, candidate sourcing, and LPI assistance agents are adapted to work with internal employees. HR staff can consolidate complaint data, identify similar cases, and draft resolution communications. Hiring managers can extract skills from job postings, retrieve qualified internal candidates, and send personalized outreach emails. Employees can access policy documents and determine applicable licenses and permits without manual research.

**How:** In Setup, configure subagents for Complaint Resolution, Skills-based Candidate Sourcing, and LPI Assistance based on your HR use cases. Then, activate the agents on your Employee Experience portal or configure integrations to let employees and HR staff interact with agents in their preferred channels. For LPI Assistance, upload relevant policy documents to enable the agent to answer licensing and permitting questions.