---
schema_version: "1"
id: fb09b0ca524c7a7cb82b6c21aa268217eeda69f3f958a3c9565d2b1332a9f5f9
title: Enhance Employee Self-Service with HR Service and IT Service Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_pss_adapted_agentforce_agents_employee_selfservice.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_pss_adapted_agentforce_agents_employee_selfservice.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8521ffd2b5f52318041996d3ab8c5f09ce47f8e58415958b65e2a8289ff5e931
description: Help public sector employees access HR services through AI-powered agents adapted from Employee Service to work with platform users (Lightning Platform - One App user license holders). These agents assist employees with direct deposit management, leave requests, expense submissions, profile updates, and enablement programs. All HR Service capabilities, including agents and supporting features, are now available for platform users to support PSS employee experience use cases. Employees can interact with agents on your Employee Experience portal, in Slack, or in Microsoft Teams for faster self-service.
products:
  - Cross Cloud
release: "262"
---
# Enhance Employee Self-Service with HR Service and IT Service Agents

Help public sector employees access HR services through AI-powered agents adapted from Employee Service to work with platform users (Lightning Platform - One App user license holders). These agents assist employees with direct deposit management, leave requests, expense submissions, profile updates, and enablement programs. All HR Service capabilities, including agents and supporting features, are now available for platform users to support PSS employee experience use cases. Employees can interact with agents on your Employee Experience portal, in Slack, or in Microsoft Teams for faster self-service.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions where Agentforce Public Sector, formerly Public Sector Solutions, is active. Requires Employee Experience for Public Sector add-on and Lightning Platform - One App user license for platform users.

**Why:** Previously, Employee Service agents were designed for internal users with Unified Employee Licenses (UEL), but public sector agencies model employees as platform users. This incompatibility prevented agencies from using the latest Employee Service AI capabilities. With these enhancements, Employee Service agents are adapted to work with platform users, enabling public sector agencies to modernize their employee self-service portals with AI-powered assistance. Employees get faster answers to HR questions and automated handling of routine requests.

**How:** In Setup, configure subagents for the employee self-service use cases you want to enable, such as Direct Deposit Management, Leave Management, Expense Management, Profile Management, and Enablement Programs. Then, activate the agents on your Employee Experience portal or configure Slack and Microsoft Teams integrations to let employees interact with agents in their preferred channels.