---
schema_version: "1"
id: 01167bd742e1bd389330ec9bb0ba82be4311c2a8b60ac5202f5a829b7febc690
title: Reduce Fulfillment Costs and Improve Customer Satisfaction by Canceling BOFIS Orders Up to the Moment of Shipment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_pos_cancel_bofis.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_pos_cancel_bofis.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2419a5dc4ea24e22712bf7f082c4b4eb8b6cde39cd90d9a0f5b949398d435355
description: Avoid unnecessary shipping costs and improve customer satisfaction by canceling Buy Online, Fulfill in Store (BOFIS) orders at any point before shipment, including after packing. Previously, the POS removed the cancel option once an order was packed or marked ready to ship, forcing store associates to complete and ship unwanted orders, increasing costs and complicating returns. Now, you can cancel right up to the moment of shipment, reducing wasted fulfillment effort, cutting unnecessary shipping expenses, and resolving last-minute customer cancellation requests quickly and efficiently.
products:
  - Cross Cloud
release: "262"
---
# Reduce Fulfillment Costs and Improve Customer Satisfaction by Canceling BOFIS Orders Up to the Moment of Shipment

Avoid unnecessary shipping costs and improve customer satisfaction by canceling Buy Online, Fulfill in Store (BOFIS) orders at any point before shipment, including after packing. Previously, the POS removed the cancel option once an order was packed or marked ready to ship, forcing store associates to complete and ship unwanted orders, increasing costs and complicating returns. Now, you can cancel right up to the moment of shipment, reducing wasted fulfillment effort, cutting unnecessary shipping expenses, and resolving last-minute customer cancellation requests quickly and efficiently.

**Where:** This change applies to Point of Sale.

**How:** In the POS app, go to the pack page for any BOFIS order and cancel any order that hasn’t shipped yet.

![Packing Screen in Point of Sale](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/commerce/rn_comm_pos_cancel_bofis.png)

#### See Also

- [_Salesforce Help:_ Manage Buy Online, Pickup In Store (BOPIS) and Buy Online, Fulfill In Store (BOFIS) Orders (can be out of date or unavailable during preview)](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_fulfill_bopis_bofis.htm&language=en_US)