---
schema_version: "1"
id: 316d623a114cdbdb014107354dcbd4e3b3945c65f607bfdddbea9101f1c4bf98
title: Other Salesforce Products and Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_other_products.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_other_products.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ba064f94328d53583f0e9942b4bdf7a6d08b8e19708bed50621a5f94e576dc4b
description: Get the latest information on these new features.
products:
  - Cross Cloud
release: "262"
---
# Other Salesforce Products and Services

Get the latest information on these new features.

## Customer Success Group

Salesforce Success Plans provide access to innovative tools, guidance, and support at every step of your journey. From building expertise and driving product adoption, to troubleshooting and maintaining technical health, we help you fast-track your success. With each release, we introduce new and better ways to help you see results from all your Salesforce products. Highlights for this release include:

Customer Success Score Enhancements

- **Expanded score coverage for Product Adoption and Technical Health**: Gain visibility into Salesforce adoption and technical health with expanded signals in the Customer Success Score. Get a more comprehensive view of Product Adoption and Technical Health.
- **Enhancements to Agentforce and flex credit scoring and attribution**: New signals provide deeper visibility into Agentforce usage and flex credit spending, helping you optimize costs, make data-driven decisions, and confidently expand your AI-powered capabilities.
- **Proactive Monitoring**: Smart Alerts for Data 360 and Agentforce deliver greater visibility into Data 360 and Agentforce performance issues, helping you identify and resolve problems quickly, minimize disruptions, and scale with confidence.
- **Signature now available for MuleSoft Private Cloud Edition (PCE)**: Signature Success Plan expands to MuleSoft PCE, giving you a proactive partnership with expert guidance, specialized programs, and faster support to accelerate adoption and maximize your MuleSoft investment.

Get to know Success Plans by visiting our [overview page](https://www.salesforce.com/services/success-plans/) or taking the [Salesforce Success Plans](https://trailhead.salesforce.com/content/learn/modules/premier-success-plans) Trailhead module. Use your Success Plan on the new [My Success Plan page](https://help.salesforce.com/s/success-plan) on Salesforce Help. To learn more about how to get the most out of Salesforce, check out our [Salesforce Customer Success overview page](https://www.salesforce.com/services/).

## Heroku

Heroku is a cloud-based application platform for building and deploying web apps.

For information on new features, go to the [Heroku Changelog](https://devcenter.heroku.com/changelog).

## IdeaExchange

Share ideas with the Trailblazer community and Salesforce product managers with the IdeaExchange. It features a search experience that aids discoverability, more informative idea records, and search-as-you-type dupe detection to help avoid posting the same idea twice. For more information, visit the [IdeaExchange](https://ideas.salesforce.com/s/).