---
schema_version: "1"
id: e2363d5536d43fdc9f6083d1fe967e6e62af9e14fc42ebb54ee6f1b94fbd95f7
title: Monitor Wait Time and Presence Status with Live Cards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_omnichannel_wait_time_presence_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_wait_time_presence_status.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 922a51b0dcbc58262b52a8442116cfc8d8480dfb23185b9de6f0fad7b52be1df
description: Track customer wait times and service rep availability with Live Card metrics in Command Center for Service V2. Use Wait Time to see wait times of all work items in the backlog and Presence Status to understand count of service reps with the indicated presence status.
products:
  - Cross Cloud
release: "262"
---
# Monitor Wait Time and Presence Status with Live Cards

Track customer wait times and service rep availability with Live Card metrics in Command Center for Service V2. Use Wait Time to see wait times of all work items in the backlog and Presence Status to understand count of service reps with the indicated presence status.

**Where:** This feature is available for Enhanced Omni-Channel orgs with Command Center for Service V2 enabled. [View supported editions.](https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&language=en_US)

**Who:** To view Live Card component, supervisors and admins need the Access Command Center for Service V2 permission. To configure pages in the Lightning App Builder, you need the Customize Application permission.

**How:** In the Lightning App Builder, open your Command Center for Service V2 Lightning page or create a new Command Center page. Add a Live Card component to the canvas or select an existing one. In the configuration panel, select either **Wait Time** or **Presence Status** as the metric. Configure the timeframe and visualization type, then save and activate the page. Supervisors can filter these metrics by queue, service rep, skill, channel, and team.

#### See Also

- [_Salesforce Help_: Omni-Channel Metrics Available in Live Card](https://help.salesforce.com/s/articleView?id=service.omnichannel_cc_live_card_metrics.htm&language=en_US)