---
schema_version: "1"
id: f8814b1c6e856710e79857f08ed16fe241a36cb2ba41e75453382e6bf397b866
title: Control Queue Access for Superiors in the Role Hierarchy
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_omnichannel_queues_hierarchies.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_queues_hierarchies.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2a8eb7f26c42a84aff05b9b64a6f37d26b1d61a97fde5f43c4a1afcd5a36c5a8
description: To better control record sharing, use the Grant Access Using Hierarchies setting on queues to choose whether records shared with queue members are also shared with their superiors. Previously, superiors were always added to queues by default and often received too many email notifications.
products:
  - Cross Cloud
release: "262"
---
# Control Queue Access for Superiors in the Role Hierarchy

To better control record sharing, use the Grant Access Using Hierarchies setting on queues to choose whether records shared with queue members are also shared with their superiors. Previously, superiors were always added to queues by default and often received too many email notifications.

**Where:** This change applies to Lightning Experience and Salesforce Classic in Contact Manager, Group, Essentials, Professional, Enterprise, Performance, Unlimited, Developer, and Database.com editions.

**How:** From Setup, go to Queues. Create a queue or select an existing one. Select or deselect the **Grant Access Using Hierarchies** setting, and then save your changes.

The Grant Access Using Hierarchies setting is enabled by default in existing queues and disabled by default in new queues. To control the default value of this setting, select or deselect the org-level setting **Grant access using hierarchies by default in new queues** on the Sharing Settings page. This setting doesn’t affect existing queues, and you can still modify the individual Grant Access Using Hierarchies setting on queues.

#### See Also

- [_Salesforce Help_: Create Queues](https://help.salesforce.com/s/articleView?id=service.setting_up_queues.htm&language=en_US)