---
schema_version: "1"
id: f4353d763fe74569b212d62db1da91c8982aa90af1792f0c5a5fdb6d2820cab7
title: Protect Customer Deliveries with Order Disruption Insights in Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_om_insights_slack_integration.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_om_insights_slack_integration.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6b696ca7dfa98dd0ce4ba1bb899aedcfaab5508e0d382ccaedd9fa70c7b53651
description: Act on Agentforce order disruption insights directly from Slack without switching to the Salesforce dashboard. The Salesforce Order Management app delivers the top five insights to your designated Slack channel to help you respond faster and protect customer delivery promises.
products:
  - Cross Cloud
release: "262"
---
# Protect Customer Deliveries with Order Disruption Insights in Slack

Act on Agentforce order disruption insights directly from Slack without switching to the Salesforce dashboard. The Salesforce Order Management app delivers the top five insights to your designated Slack channel to help you respond faster and protect customer delivery promises.

**Where:** This change applies to Order Management in Enterprise, Unlimited, and Developer editions.

**How:** To enable Slack alerts, from Setup, in the Quick Find box, enter **Feature Settings** and select **Order Management**. Select **Setup** and enter your **Slack Channel ID**.

![Insights in Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/om_insights_slack_integration.png)

#### See Also

- [_Salesforce Help_: Agentforce Proactive Fulfillment Alerts](https://help.salesforce.com/s/articleView?id=commerce.om_proactive_alerts.htm&language=en_US)