Create custom weighted rules to refine routing logic. Custom weighted rules score locations based on standard and custom objects.
Where: This change applies to Order Management in Unlimited, Developer, and Enterprise editions.
When: This feature is available as of May 2026.
How: Create a custom rule with the weighted type, set a weight, and add conditions. These conditions use any standard or custom object, a field on the object, and a value for the field. Define the condition logic and add a score. Scores apply to locations that meet the conditions.
All weighted rules compare their weight against the scores of qualifying locations to select the best locations for routing.