---
schema_version: "1"
id: 29d9a0e4eaf37473c3ef212cb0e82d2c0e89cbc386de16cd274726ba5978c5d5
title: Address Fulfillment Disruptions with Agentforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_om_conversational_interface.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_om_conversational_interface.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 17cdbf3962b93c0c0f1eb74c78e89c4a375ac81a4b82dc9c24ff030f2dfee345
description: Manage location exclusions and order rerouting through a conversational interface. Your reps can now use a single text prompt to block specific locations for a set time and reroute orders. Reduce the need to manually update routing logic via flows so that your reps can respond faster to supply chain issues.
products:
  - Cross Cloud
release: "262"
---
# Address Fulfillment Disruptions with Agentforce

Manage location exclusions and order rerouting through a conversational interface. Your reps can now use a single text prompt to block specific locations for a set time and reroute orders. Reduce the need to manually update routing logic via flows so that your reps can respond faster to supply chain issues.

**Where:** This change applies to Order Management in Enterprise, Unlimited, and Developer editions.

#### See Also

- [_Salesforce Help_: Agentforce Proactive Fulfillment Alerts](https://help.salesforce.com/s/articleView?id=commerce.om_proactive_alerts.htm&language=en_US)