Improve user productivity by adding buttons to custom push notifications. With actionable notifications, users can react to business changes in real time without leaving their mobile device’s notification center or lock screen. For example, a user can accept a lead, approve a discount, or snooze a task for later, all with a single tap.
Where: This change applies to the Salesforce mobile app for iOS and Android on phones and tablets in all editions, except Database.com.
How: In Setup, search for and select Notification Builder. Create or edit a custom notification type.
With general availability, we’ve made several enhancements to help you scale and customize your mobile alerts. You can now package actionable notifications into first-generation (1GP) and second-generation (2GP) managed packages. When a package is installed in a new org, the notification settings are read-only to ensure a consistent experience. To give developers more flexibility, notifications can now be sent via Apex triggers in addition to Flow and the REST API.
The setup experience is also improved, allowing you to reorder actions within a group and click the Apex class name hyperlink to navigate directly to your code. Additionally, the number of action groups per notification type is now configurable, allowing you to define up to three distinct groups to better suit your business needs.