---
schema_version: "1"
id: ced3dd4f4072e2c55ac6be54e4a9a29b954a41b9c89acd10e138af95e9bf413e
title: See When Customers View Your WhatsApp Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_whatsapp_read_receipts.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_whatsapp_read_receipts.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d2bd57aa58bc4fcfcec2c7fedbe145209a166e8f3dc1cbc1ea0ce3cbeb7d4dd0
description: Build trust and efficiency with read receipts for Enhanced WhatsApp channels. Your service reps and customers now get confirmation when their messages are viewed, which creates a more transparent conversation.
products:
  - Cross Cloud
release: "262"
---
# See When Customers View Your WhatsApp Messages

Build trust and efficiency with read receipts for Enhanced WhatsApp channels. Your service reps and customers now get confirmation when their messages are viewed, which creates a more transparent conversation.

**Where:** This change applies to Enhanced WhatsApp channels in Professional, Enterprise, Performance, and Unlimited editions with Agentforce Contact Center Digital. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US).

**Why:** The Service Console shows a Read status, which helps service reps understand whether a customer is active and thinking or hasn't seen the message yet. Customers see the standard WhatsApp double blue check when a service rep views their message, confirming that their request is being handled.

**How:** By default, this feature is turned off. To show read receipts in a conversation, see [Show Read Receipts and Typing Indicators in Your Conversation](https://help.salesforce.com/s/articleView?id=service.messaging_show_read_receipts_typing_indicators.htm&language=en_US).