---
schema_version: "1"
id: 18fd83a61e44b78fbb6d55eb93a86e0b205bb5c6284585331a014b2b19e145b0
title: Integrate External Third-party Bots with Enhanced Messaging Channels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_integrate_external_bots.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_integrate_external_bots.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a1c0d0fdc09922c53f1b87e6b4664989d0b02addb0a95f6fd2191c7444db5824
description: Scale your service operations by integrating your preferred external third-party bots directly with Salesforce Enhanced Messaging channels. Bring Your Own Bot (BYOB) APIs in Interaction Service enable real-time conversations between a third-party bot and an end-user on the Service Cloud platform, ensuring a unified service experience for both end-user and service reps.
products:
  - Cross Cloud
release: "262"
---
# Integrate External Third-party Bots with Enhanced Messaging Channels

Scale your service operations by integrating your preferred external third-party bots directly with Salesforce Enhanced Messaging channels. Bring Your Own Bot (BYOB) APIs in Interaction Service enable real-time conversations between a third-party bot and an end-user on the Service Cloud platform, ensuring a unified service experience for both end-user and service reps.

**Where:** This change applies to Enhanced Messaging channels a part of Agentforce Contact Center Digital SKU. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US).

**Why:** Bring Your Own Bot unifies disjointed service experiences and improves agent visibility during handoffs.

- Connect any custom bot to Agentforce Contact Center for immediate engagement.
- Give your reps full bot conversation context to eliminate repeat explanations.
- Unify routing logic across bots and human agents for seamless handoffs.

**How:** For more information on how to set up Bring Your Own Bot, see [Bring Your Own Bot for Messaging guide](https://developer.salesforce.com/docs/service/messaging-byob/overview).