---
schema_version: "1"
id: 7132b475f432e730dd575e920aded391edd90116b9364b2dca008096ef1218a2
title: Give Reps After Conversation Work Time Following a Transfer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_byoc_acw.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_byoc_acw.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8ed4ea9f343459fff08446c00c15467295fb27e43fb6a15e2ba881670227b40d
description: Give your service reps the time they need to log notes or update records after transferring a conversation. To permit After Conversation Work (ACW) for transfers, configure the Enhanced Conversation component to keep messaging tabs active after a handoff instead of closing automatically.
products:
  - Cross Cloud
release: "262"
---
# Give Reps After Conversation Work Time Following a Transfer

Give your service reps the time they need to log notes or update records after transferring a conversation. To permit After Conversation Work (ACW) for transfers, configure the Enhanced Conversation component to keep messaging tabs active after a handoff instead of closing automatically.

**Where:** This change applies to Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US).

#### See Also

- [Finish Wrap-Up Work After a Transfer](https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_acw_transfer.htm&release=262.0.0&type=5 "Give your service reps the time they need to log notes or update records after transferring a conversation. To permit After Conversation Work (ACW) for transfers, configure the Enhanced Conversation component to keep messaging tabs active after a handoff instead of closing automatically.")
- [_Salesforce Help:_ Add Messaging to the Service Console (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.livemessage_create_console_app.htm&language=en_US)
- [_Salesforce Help:_ Configure After Conversation Work Time (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.omnichannel_configure_after_conversation_work_time.htm&language=en_US)