---
schema_version: "1"
id: 3f5864c6a87700715de73e1f369c739908aaeee63d3bba3293d762de3f9bf30b
title: Finish Wrap-Up Work After a Transfer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_acw_transfer.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_acw_transfer.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f33eb8285f842bac12da1112e130908270a82d3d7c63dea1cf6742074a2c085f
description: Give your service reps the time they need to log notes or update records after transferring a conversation. To permit After Conversation Work (ACW) for transfers, configure the Enhanced Conversation component to keep messaging tabs active after a handoff instead of closing automatically.
products:
  - Cross Cloud
release: "262"
---
# Finish Wrap-Up Work After a Transfer

Give your service reps the time they need to log notes or update records after transferring a conversation. To permit After Conversation Work (ACW) for transfers, configure the Enhanced Conversation component to keep messaging tabs active after a handoff instead of closing automatically.

**Where:** This change is available in Enhanced Chat and Enhanced Messaging channels, including Bring Your Own Channel for CCaaS and Bring Your Own Channel for Messaging. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US).

#### See Also

- [_Salesforce Help:_ Add Messaging to the Service Console (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.livemessage_create_console_app.htm&language=en_US)
- [_Salesforce Help:_ Configure After Conversation Work Time (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.omnichannel_configure_after_conversation_work_time.htm&language=en_US)