---
schema_version: "1"
id: 0612973f213d8347d933c1a5b619c9c155a03f820bff6f8a367f5b07b73b37f3
title: Mark Abandoned Messaging Sessions Inactive
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_abandoned_chats.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_abandoned_chats.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9f36762ea02121ffb9ffc9cb2368af6d04ef68a7c569a388e8e3c030caa9be2
description: Configure a timeout for conversations that customers abandon by closing their browser or tab, navigating away from the page, or losing their connection. Abandoned messaging sessions are marked inactive and removed from agent queues, helping service reps focus on active customer conversations.
products:
  - Cross Cloud
release: "262"
---
# Mark Abandoned Messaging Sessions Inactive

Configure a timeout for conversations that customers abandon by closing their browser or tab, navigating away from the page, or losing their connection. Abandoned messaging sessions are marked inactive and removed from agent queues, helping service reps focus on active customer conversations.

**Where:** This change applies to Enhanced In-App Chat and Web channels. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US)

**How:** From Messaging Settings, edit your messaging channel and, in the Abandoned Chats section, select **Automatically remove abandoned chats** and specify a timeout value. Then, in Embedded Service Deployment Settings, click **Publish** to apply the changes.

![Messaging Settings page open to the Abandoned Chats section of a messaging channel.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/miaw_abandoned_chats.png)

#### See Also

- [_Salesforce Help:_ Set Up Abandoned Chat Timeouts](https://help.salesforce.com/s/articleView?id=service.miaw_enable_abandoned_chat_timeouts.xml.htm&language=en_US)