---
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title: Explore Customer Journeys and Performance with Smarter Dashboards
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locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_mc_mi_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_mc_mi_dashboards.htm&release=262.0.0&type=5
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description: Visualize how customers move across channels, identify high-performing paths to conversion, and enhance dashboards with AI-generated campaign summaries that update automatically with your filters.
products:
  - Cross Cloud
release: "262"
---
# Explore Customer Journeys and Performance with Smarter Dashboards

Visualize how customers move across channels, identify high-performing paths to conversion, and enhance dashboards with AI-generated campaign summaries that update automatically with your filters.

**Where:** These changes apply to Lightning Experience in Salesforce Enterprise, Performance, Unlimited, and Developer editions with Marketing Intelligence in Marketing Cloud Next.

## Visualize Customer Journeys with Cross-Channel Path Exploration

See exactly how customers move across channels from first touch to conversion with an interactive Sankey diagram in your touch-based attribution dashboards. This tool highlights common journeys, high-impact paths, and drop-off points, helping you understand what resonates with customers and where to optimize. With Cross-Channel Path Exploration, make smarter decisions and allocate budget more effectively across campaigns.

## Map Customer Journeys with Funnel Attribution

Understand how customers move through each stage of your marketing funnel and where they drop off. Using stage-based dashboards in Marketing Intelligence, visualize the sequence of touchpoints across channels, identify high-impact paths, and optimize campaigns to drive more conversions. Funnel Attribution turns fragmented engagement data into clear, actionable insights to improve performance and budget allocation.