Enhance manufacturing operations with expanded capabilities across purchase order and sample management. Advanced analytics with Tableau Next and AI-powered Agentforce templates for warranty claims and sales assistance help partners and manufacturers make faster, data-driven decisions while improving customer experience and operational efficiency. Salesforce Go for Manufacturing now extends to include Tableau Next Analytics and the Distributor Management System, delivering a more streamlined, guided setup experience that accelerates time to value.
Manufacturing Cloud is now Agentforce Manufacturing. You may see references to Manufacturing Cloud in our application and documentation.
- Agentforce for Manufacturing
Scale operations and increase productivity with Agentforce for Manufacturing. New AI-driven capabilities now support warranty claim management and partner sales assistance, helping agents automate routine tasks, reduce manual effort, and improve accuracy. - Drive Faster Order Conversion from Samples
Convert sample requests into sales orders in a single click, reducing manual effort and accelerating fulfillment. Automatically map account details, shipping addresses, and product quantities from a Sample Request into a new Sales Order, eliminating intermediate steps. This streamlined process enables fulfillment teams to act quickly and move prospects from sampling to confirmed delivery more efficiently. - Streamline Distributor Procure-to-Receive Operations
Manage distributor procurement through a unified system for creating purchase orders and handling goods receipts. By managing the end-to-end workflow from order placement to receipt within a single system, distributors can accurately fulfill downstream customer demand while maintaining a single source of truth with the manufacturer. This integrated process supports standard, serialized, and batch products and syncs inventory based on received quantities, ensuring greater accuracy and operational control. - Tableau Next Apps for Manufacturing
Accelerate decision-making across manufacturing operations with Tableau Next Apps. Manufacturing Insights and Service Revenue Analytics deliver data-driven dashboards that provide clear visibility into sales agreement performance and service revenue streams through embedded analytics. Identify revenue gaps, monitor performance trends, and enable faster, more informed financial and operational decisions. - Translate Data into Insights with Warranty Management Datakit
Stream Salesforce Core data into Data 360 and map it to Standard Data Model Objects (DMOs) to create unified and standardized warranty data. This consistent, reliable data foundation powers Tableau Next dashboards, enabling embedded, interactive analytics that support faster decision-making. - Simplify Manufacturing Setup with Salesforce Go
Discover Distributor Management capabilities and Tableau Next Apps on Salesforce Go, and leverage expanded configurability across all Manufacturing features for a tailored, one-stop setup experience. Access help content and setup resources to quickly learn features and complete configuration. - Standardize Goodwill Claim Initiation with Pre-built Service Process Template
Introduces a pre-configured service process template for initiating goodwill claims through a guided Omniscript experience. Supports both dealer initiated and OEM call center initiated requests for consistent capture of goodwill claim request. Reduces manual setup effort by providing a ready to activate orchestration and UI flow. - Increase Partner Efficiency with Enhanced Channel Management
Channel Revenue Management now uses Data Cloud to enhance rebate and accrual management, improving scalability, financial accuracy, and system performance. - New and Changed Objects for Manufacturing
Do more with the new and updated Manufacturing objects. - New and Changed Connect REST APIs for Manufacturing
Learn more about the new and changed Connect REST API resources available in Manufacturing. - New and Changed Metadata Types for Manufacturing
Do more with the new and updated Manufacturing metadata types.
New and Enhanced Common Features for Manufacturing
Manufacturing includes access to some features that are available across clouds and products in Industries. Use these features to extend and customize Manufacturing Cloud based on your business needs.
- Action Launcher
Make recommendations available in companion orgs to help teams quickly resolve customer issues. Deploy file-based data kits to configure Recommended Actions.
- Asset Service Lifecycle Management
Quickly find and manage inventory with enhanced batch-level details and search capabilities, improving accuracy and streamlining your inventory processes. Timesheet and labor cost enhancements simplify time tracking, bulk entries, shift differential management, and error correction on mobile devices.
- Business Rule Engine
Build more granular business-specific configurations by further categorizing Usage Types available in your Salesforce product into Usage Subtypes. Usage Subtype values are available to you depending on your industry solution and permission sets. Asynchronous processes in decision tables now create events when they are completed.
- Connected Assets
Connect, monitor, and control assets in real time to drive smarter service operations. Define asset structures, collect telemetry data, trigger remote actions, and integrate with Digital Twin to optimize performance, reduce downtime, and enable proactive service delivery.
- Context Service
Sort and filter data with context filters to retrieve precise and contextually relevant data with dynamic data filters in Context Service. Ensure continuous data flow across applications by modifying mappings without deactivating context definitions. The Time To Live (TTL) value of context instances created by Apex and flows is set to 10 seconds instead of 30 seconds.
- Data Processing Engine
DPE now offers a debugging feature in beta for CRMA jobs, providing enhanced visibility into failures and outputs to empower users and reduce support reliance. Write back transformed data directly to data model objects (DMOs) using the Data Cloud runtime, with options to create DMOs and validate data types. Writeback nodes are updated to support upserting records with an External ID, improving data sync across different systems. Three new formula functions have been added to give you more control and flexibility in data transformation. The Data Cloud runtime now includes functionality such as composite and custom nodes, the ability to write back to new DLOs, and a debug mode for saving node output record counts.