Seamlessly manage diverse claim-related interactions with AI-driven warranty and goodwill claim summarization, validation, and tracking. By using the Warranty Claims Assistance agent, service reps across original equipment manufacturers and dealerships can quickly address claim inquiries and validate product and parts warranty coverage, enhancing user experience and customer satisfaction.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with the Agentforce for Manufacturing add-on license or included in Agentforce 1 Manufacturing Edition.
Who: To use the Warranty Claims Assistance agent, users need the Manufacturing Foundation User, Claims Management Foundation, and Warranty Lifecycle Management permission sets.
How: To give users the ability to validate warranty claims information by using an AI agent, in Setup, on the Agentforce Agents page, click New Agent. Then, select the Warranty Claims Assistance agent in Agent Builder.
To use the Warranty Claims Assistance agent, service reps can launch the Agentforce panel on the Account or Asset pages, and specify an utterance, such as Can you show all warranty claims for this account?.
Partners can launch the agent from an Experience Cloud site.