---
schema_version: "1"
id: af835e80b13e9091f03416e4b0ea20606820f3f5f0dfc1ffd208ed2fe3036c06
title: Intelligent Content
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_lsc_customer_engagement_intelligent_content.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_intelligent_content.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7973cf3017553bad093ff19b831a86a7929fde6f90a112e6a52e09ccbab91d7a
description: Sales reps can build custom presentations and use interactive presentation tools across their devices to strengthen every interaction. Lead more meaningful sales conversations by accessing presentation materials, visit details, and related records in the same Service Console window. Install the Life Sciences Data Kit to access new email template data streams, mappings, and data model objects.
products:
  - Cross Cloud
release: "262"
---
# Intelligent Content

Sales reps can build custom presentations and use interactive presentation tools across their devices to strengthen every interaction. Lead more meaningful sales conversations by accessing presentation materials, visit details, and related records in the same Service Console window. Install the Life Sciences Data Kit to access new email template data streams, mappings, and data model objects.

- **[Deliver Interactive Presentations on the Desktop Site](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_interactive_presentations_desktop.htm&release=262.0.0&type=5)**  
    Field teams can now access the same powerful presentation tools on the desktop site that were previously available only in the Life Sciences Cloud mobile app. To prepare for interactions, field users can create custom presentations, mark favorites, or review recommended presentations for their audience in the content library. During live sessions, field users can highlight content with a laser pointer and drawing tools, capture content ratings, and follow up emailing presentation materials. Dynamic content capabilities work consistently across devices, and presentation engagement tracking remains synchronized so that you can optimize content with each interaction.
- **[Keep Your Presentation Context in Focus in the Service Console](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_presentation_player_service_console.htm&release=262.0.0&type=5)**  
    The presentation player now opens as a subtab instead of a full-page window in the Service Console. Sales reps get a uniform view across the Visit Engagement experience with less page switching and fewer clicks. They can navigate between presentation materials, visit details, and related case or accounts records without closing their active window to deliver a more informed and personalized sales experience.
- **[Expand Data 360 Insights with Email Template Data Streams](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_email_template_data_streams.htm&release=262.0.0&type=5)**  
    Enrich your Data 360 integrations with the new ready-to-use Email Template bundle in the Life Sciences Data Kit. This bundle provides prebuilt mappings to these key Life Sciences data model objects: Email Template, Email Template Fragment, Email Template Related Fragment, and Email Template Snapshot.
- **[Email Template Territory Filtering Was Improved in the Mobile App](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_email_template_filtering.htm&release=262.0.0&type=5)**  
    Life Sciences Customer Engagement now uses territory content template assignment records to connect email templates to their approved territories and sync metadata to the Life Sciences Cloud mobile app. This change filters email templates so that users see only the templates that are assigned to their current active territory. Previously, field users saw email templates from all territories in the mobile app.
- **[Save Custom Presentations Without Unexpected Warnings](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_custom_presentations_enhancements.htm&release=262.0.0&type=5)**  
    When your field users use Save As to create a copy of a custom presentation, they now continue working on the new copy right away. They can close the presentation immediately after saving without seeing a misleading warning about unsaved changes. The Save As behavior now matches familiar content authoring tools so that your users can duplicate and prepare custom presentations without interruption.