Capture healthcare professional (HCP) engagement details by using an AI-powered voice assistant in the Life Sciences Cloud mobile app. Even without an internet connection, on-device transcription and intelligent entity mapping can automatically populate visit headers, product messages, and reactions. Improve accuracy for medical jargon with contextual priming. Language support: English only.
Where: This feature is available in:
- Lightning Experience in Enterprise and Unlimited editions with the Life Sciences Cloud license and the Life Sciences Cloud for Customer Engagement add-on license, and where the Life Sciences Cloud for Customer Engagement managed package is installed.
- Life Sciences Cloud mobile app for iOS (iPad only).
Who: Users need the Visit Agent Pilot permission set and an Agentforce license enabled.
How: Turn on the feature from Settings in the Life Science Cloud. Then configure Agentforce Agent and assign it to users via permission sets.