Accelerate IT service setup and deployment with enahncements to multichannel notifications and assignment rules.
- Configure Notifications Consistently Across More Workflows
Configure notifications for a broader set of records across IT service, hardware asset management, and IT compliance workflows. Notifications now support additional objects, such as risk evaluation survey invitations and work orders, which extends coverage across more operational and governance use cases. IT teams and employees stay informed and act without relying on manual tracking across different processes. - Stay Ahead of SLAs with Multichannel Notifications
Take control of your service-level agreements for service records (SLAs) by sending notifications for channels such as, Email, Slack, In-App, and Teams. Configure SLA milestone actions to send notifications for warnings, violations, and completion events to a specified audience. IT teams no longer monitor timers and can respond proactively to approaching or breached deadlines. - Validate Notification Delivery and Accuracy Before Activation
Test your notifications against sample records before activation to make sure that they reach the right recipients through the correct channels. Validate how notifications render across selected channels so they’re accurate and complete. Verifying your configuration helps you avoid errors, reduce rework, and keep notifications ready for production use. - Manage Assignment Rule Mappings More Flexibly
Admins can now map or unmap assignment rules for supported service records directly from the Assignment Rules setup. Previously, removing mapped required reconfiguring the setup. This enhancement simplifies rule management, reduces operational overhead, and helps admins to adjust routing logic as needs evolve.