--- schema_version: "1" id: a265471087cc7f5231e20c5b3bd04c6e186f36b9873b03e12cc6dca730a7d7e7 title: IT Compliance (Generally Available) collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_it_service_it_compliance.md canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_it_compliance.htm&release=262.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 6eb28532b81d24d956ab5f51c3266df8d82150581518ac4dcf9726e030c4ec84 description: Streamline your governance, risk, and compliance operations with a unified suite designed for proactive monitoring and audit readiness. Standardize core policy lifecycles and orchestrate automated evidence-gathering workflows to accelerate your path to certification. By centralizing these critical processes for your IT organization, you replace manual tracking with a scalable framework that identifies risks and resolves compliance gaps more efficiently. products: - Cross Cloud release: "262" --- # IT Compliance (Generally Available) Streamline your governance, risk, and compliance operations with a unified suite designed for proactive monitoring and audit readiness. Standardize core policy lifecycles and orchestrate automated evidence-gathering workflows to accelerate your path to certification. By centralizing these critical processes for your IT organization, you replace manual tracking with a scalable framework that identifies risks and resolves compliance gaps more efficiently. - **[Centralize Policy Management and Map Regulatory Requirements](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_policy_mgmt.htm&release=262.0.0&type=5)** Manage internal policies and link them directly to regulatory requirements within a unified workspace. Draft clauses, import regulatory frameworks, and track detailed policy versions while managing clause-level mappings. When regulations change, you can immediately identify the impact scope to see exactly which policy clauses require adjustment. - **[Accelerate Policy Creation with AI-Assisted Drafting](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_cmpl_ai_policy_clause.htm&release=262.0.0&type=5)** Jumpstart the authoring process and enforce standardized language by using generative AI to draft your compliance policies. Policy authors can now automatically generate structured, enforceable policy clauses directly from selected regulatory requirements. Maintain alignment with internal standards and external regulations while drastically reducing manual drafting time. - **[Author and Sync Policy Clauses Directly in Microsoft Word](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_cmpl_ms_word_connector.htm&release=262.0.0&type=5)** Draft and edit your IT policies in a familiar environment by using the Salesforce add-in for Microsoft Word. Generate high-quality policy clauses with AI grounded in your specific compliance context, and sync updates bidirectionally between Word and Salesforce to maintain a strict system of record. Maintain full version control while using Word’s advanced formatting and collaboration tools. - **[Drive Compliance with Targeted Policy Campaigns and Acknowledgments](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_policy_campaign.htm&release=262.0.0&type=5)** Create structured acknowledgment campaigns linked directly to published policy versions to keep your workforce informed. Distribute policies to specific users or employee groups through targeted channels, including the employee portal, Slack, and Microsoft Teams. By strictly controlling access and targeting specific employee groups, you ensure sensitive policies reach only the intended audience. - **[Streamline Risk Management Lifecycle with Enhanced Workflows and Assessments](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_cmpl_risk_mgmt.htm&release=262.0.0&type=5)** Streamline the end-to-end risk lifecycle and replace fragmented spreadsheets with a formal, auditable process. Provide stakeholders with a precise view of your organization's risk posture, and accelerate implementation by using a centralized risk scenario library, related compliance controls, and autonomous background monitoring. Use the Business Rules Engine to instantly update inherent and residual risk scores based on integrated stakeholder surveys. - **[Standardize Remediation Tasks with Prebuilt Action Plans](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_cmpl_action_plan_templates.htm&release=262.0.0&type=5)** Eliminate inconsistent responses and missing documentation by assigning predefined remediation tasks to your compliance team. Predefined action plan templates cover standard strategies such as Mitigate, Transfer, Accept, or Avoid, so that every control failure follows a proven protocol. By replacing manual task creation with standardized workflows, you maintain a structured framework for corrective actions and a reliable, audit-ready trail for every gap. - **[Streamline Evidence Collection and Verification for Compliance](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_evidence_mgmt.htm&release=262.0.0&type=5)** Replace disjointed email threads and spreadsheets with a centralized, auditable system to create, assign, and track evidence requests. Subject matter experts fulfill requests by uploading files or linking secure documents, while built-in verification and locking mechanisms ensure auditors receive accurate, read-only data. Reduce manual effort and accelerate audit readiness by providing stakeholders real-time visibility into your compliance status. - **[Resolve Compliance Gaps with Issue Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_issue_mgmt.htm&release=262.0.0&type=5)** Identify, track, and resolve compliance issues across your organization directly from a unified system. Create issues directly from policies, risks, controls, or audit findings and assign them to the right teams or owners. Teams can seamlessly track remediation progress through structured action plans and tasks, and ensure timely resolution using SLA policies. - **[Track Regulatory Compliance and Prioritize Risk Exposure](https://help.salesforce.com/s/articleView?id=release-notes.rn_track_regulatory_compliance_and_prioritize_risk.htm&release=262.0.0&type=5)** Actively manage your internal policies and risk evaluations to stay compliant. Analyze key metrics, such as policy lifecycle status and residual risk trends, to identify compliance gaps and focus leadership attention on material vulnerabilities.