---
schema_version: "1"
id: e5622fad8d3d184b0008eb0e6ba28a651ec17b113c679212e30405368ae522bd
title: Personalize the Portal with Customizable Ticket Detail Pages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_it_service_customize_ticket_detail_pages.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_customize_ticket_detail_pages.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d36481c36eb9200d4e6f07e539d2d349fb78a98e0abf0d366bf3668c92e9e251
description: Replace predefined portal layouts with fully customizable page layouts to meet specific department needs. Rapidly deploy new record types for tickets, such as IT incidents or HR onboarding requests, without writing custom code or requiring engineering bandwidth. Specify exactly which fields appear in the Details panel based on the object. The interface dynamically assigns the correct layout based on the user profile and the specific record type to guarantee a highly contextual experience for your employees.
products:
  - Cross Cloud
release: "262"
---
# Personalize the Portal with Customizable Ticket Detail Pages

Replace predefined portal layouts with fully customizable page layouts to meet specific department needs. Rapidly deploy new record types for tickets, such as IT incidents or HR onboarding requests, without writing custom code or requiring engineering bandwidth. Specify exactly which fields appear in the Details panel based on the object. The interface dynamically assigns the correct layout based on the user profile and the specific record type to guarantee a highly contextual experience for your employees.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions.

**Why:** Eliminate cluttered interfaces by showing only the fields and terminology relevant to a specific workflow. The interface dynamically assigns the correct layout based on user profiles and record types while strictly respecting field-level security and read-only settings. Headers dynamically bind to your data, and your users retain seamless access to attachments alongside the customized layouts.