---
schema_version: "1"
id: 088c1a273fc2c51263059c1d51428f5bcb343f3e7ed259f440dd733a2b065ccc
title: Access IT Support Directly within Microsoft 365
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_it_service_collaboration_msteams_copilot.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_collaboration_msteams_copilot.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2bdf32b540733315d2d37e77f0821d2669812e29f2767023de3ef6b1739b77fa
description: Manage IT issues in your daily workflow by using Agentforce IT Service records in Microsoft 365. Use Microsoft Copilot and integrated Office apps to find knowledge, manage tickets, and request catalog items through a unified conversational interface. This integration reduces context-switching and boosts self-service by bringing IT support into everyday productivity tools.
products:
  - Cross Cloud
release: "262"
---
# Access IT Support Directly within Microsoft 365

Manage IT issues in your daily workflow by using Agentforce IT Service records in Microsoft 365. Use Microsoft Copilot and integrated Office apps to find knowledge, manage tickets, and request catalog items through a unified conversational interface. This integration reduces context-switching and boosts self-service by bringing IT support into everyday productivity tools.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with Agentforce IT Service.

**Who:** This feature is available to employees using Microsoft 365.

**How:** Deploy the Agentforce agent to required user groups through the Microsoft 365 admin center.