Transform complex, static service requests into guided conversations between an employee and an AI agent. Instead of filling out long forms, employees use Agentforce chat to complete requests through dynamic, context-aware interactions. This approach creates scalable experiences that maintain data integrity, reduce manual effort, and improve efficiency.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions with Agentforce IT Service.
Who: Users need access to the IT Service Employee agent to use the employee agent actions.