Ingest Conversation Transcript Data into Data 360 for Free

Reduce your Data 360 costs by ingesting conversation transcript data at no additional credit cost.

Note As of July 1, 2026, the Analyze Conversation Transcript Data feature ingests enhanced messaging, voice call, and unified messaging transcripts into Data 360 on any schedule without consuming credits. The credit pause applies only to transcript data ingested with the out-of-the-box Analyze Conversation Transcript Data functionality.

Note Transcript data ingested through custom implementations of the Ingestion API, webhooks, or other data pipeline methods continues to consume credits as specified in your contract. Subsequent operations on the ingested data also continue to consume credits.

Where: This change applies to Agentforce Service in Enterprise, Performance, Unlimited, and Developer editions with the Foundations or Agentforce 1 edition. See supported editions for messaging and supported editions for voice.

When: This change is available in July 2026.

How: Data ingestion through the Analyze Conversation Transcript Data feature is included at no additional credit cost, but subsequent operations on the ingested data continue to consume credits. Salesforce continues to collect metrics on internal data ingestion for conversation transcripts but no longer sends these ingestion metrics to Digital Wallet for billing. New ingestion metrics for this feature no longer appear in Digital Wallet. You can still view historical usage data through July 1, 2026.