---
schema_version: "1"
id: 8457f4c4d245dbf877f1543a05368c945ef175fb7a46f1635f81284901d201b0
title: Inactivate and Then End a Messaging Conversation in Session-Based Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_inactivate_and_end_session_based.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_inactivate_and_end_session_based.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 10cdf4a1bc015380127c966748a30e4af70e06fca721782fa70ccc563000a8e2
description: You asked, we listened. Admins can configure an inactivity timer that automatically inactivates, and then ends messaging conversations in session-based Enhanced Chat. Previously, the Inactivate & End Session option was only closing sessions, resulting in a new session being attached to an old conversation.
products:
  - Cross Cloud
release: "262"
---
# Inactivate and Then End a Messaging Conversation in Session-Based Enhanced Chat

You asked, we listened. Admins can configure an inactivity timer that automatically inactivates, and then ends messaging conversations in session-based Enhanced Chat. Previously, the Inactivate & End Session option was only closing sessions, resulting in a new session being attached to an old conversation.

**Where:** This change applies to session-based Enhanced Chat channels. [View required editions](https://help.salesforce.com/s/articleView?language=en_US&id=service.messaging_editions.htm).

**When:** This change goes live on July 13, 2026.

**How:** To inactivate and end sessions with an automated inactivity timer in session-based Enhanced Chat:

Open the Messaging Settings node in Setup, and then open an Enhanced Chat channel. Click to edit the Customer Inactivity section, and select **Inactivate & End Session**. Set custom timers for time until a session reaches Inactive and Ended statuses. Once the session ends, the conversation also ends in session-based Enhanced Chat.

![Customer Inactivity section of the Messaging Settings page for an Enhanced Chat channel with Inactivate & End radio button highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/rn_status_based_inactive.png)