---
schema_version: "1"
id: 667c1ed8ec36cf1641d5ea23baff24dbd137af21d45f8821fbba836a7a0d0ced
title: End Inactive Messaging Sessions Automatically
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_inactivate_and_end.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_inactivate_and_end.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 86c374490ef83f8a48ec03667d3b2b95ac7586dbcb632cbbadb19f1f8c07c043
description: To quickly clean up sessions with an idle end user, configure a messaging channel to auto-end or auto-inactivate and then end sessions after a specified length of time. Previously, you could auto-inactivate sessions in a channel, but auto-ending wasn’t an option.
products:
  - Cross Cloud
release: "262"
---
# End Inactive Messaging Sessions Automatically

To quickly clean up sessions with an idle end user, configure a messaging channel to auto-end or auto-inactivate and then end sessions after a specified length of time. Previously, you could auto-inactivate sessions in a channel, but auto-ending wasn’t an option.

**Where:** This change applies to Enhanced Chat and Enhanced Messaging channels. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US).

**How:** To automatically end messaging sessions after inactivity, select **End Session**. Then, enter a number of minutes between 5 and 30 in the Minutes to End Session field.

To automatically inactivate and then end a messaging session, select **Inactivate & End Session**. Then, enter a number of minutes between 5 and 30 in the Minutes to Inactivate Session and Minutes to End Session After Inactivation fields.

For both choices, you can select **Warn customer before inactivating or ending a session**, and then customize the warning that’s sent to an idle customer to prompt a response.

![Messaging Settings page open to the Customer Inactivity section of a messaging channel.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/rn_inactivate_and_end.png)

#### See Also

- [_Salesforce Help:_ Customize Auto-Responses in Service Cloud Messaging Channels](https://help.salesforce.com/s/articleView?id=service.livemessage_create_automated_responses.htm&language=en_US)
- [_Salesforce Help:_ Update Service Cloud Messaging Channel Settings](https://help.salesforce.com/s/articleView?id=service.livemessage_modify_channel_settings.htm&language=en_US)
- [_Salesforce Help:_ End a Messaging Session](https://help.salesforce.com/s/articleView?id=service.livemessage_agent_end_session.htm&language=en_US)