Automate common HR tasks by using dedicated agents from the prebuilt agent library. Your employees can autonomously view payroll and update personal information, while managers can efficiently approve leave requests and manage performance goals. These agents help users complete tasks faster and reduce manual administrative work.
Where: This change applies to Lightning Experience in Unlimited, Performance, and Enterprise editions with Agentforce HR Service.
Who: To use this feature, users need the Unified Employee License, Agentforce permission set licenses, and these add-on licenses: Agentforce Employee Agent and Employee Hub HR Service Workspace.
How: From the App Launcher, select Agentforce Studio. Click New Agents and select the specific agents your organization needs, such as Direct Deposit Management, Employee Case Management, and Employee Leave Management. After activation, employees can access these agents through the Salesforce chat interface or the Salesforce mobile app.