--- schema_version: "1" id: 99247aee36e97e4fd37052750d2377cf10ffbef0a9b985b20d8f587391c08997 title: HR Service collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_hr_service.md canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_service.htm&release=262.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2c6a9c7d9b23ff8bb3c2dd9e309f5f5da2b90acad3184cf24a7444856b9d57b4 description: Enhance your workforce operations with a streamlined suite of HR tools designed to accelerate service delivery and build employee trust. These updates introduce prebuilt service templates, simplified setup configurations, and confidential case reporting to ensure efficiency and data privacy. By optimizing the unified portal experience and unifying licenses, you can provide a more personalized, consistent, and professional environment for your organization. products: - Cross Cloud release: "262" --- # HR Service Enhance your workforce operations with a streamlined suite of HR tools designed to accelerate service delivery and build employee trust. These updates introduce prebuilt service templates, simplified setup configurations, and confidential case reporting to ensure efficiency and data privacy. By optimizing the unified portal experience and unifying licenses, you can provide a more personalized, consistent, and professional environment for your organization. - **[Seamlessly Migrate Your Employees from Customer Community Plus to Unified Employee License](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_ccp_to_uel.htm&release=262.0.0&type=5)** Replace fragmented licensing and streamline administration by migrating your employees to the Unified Employee License (UEL). This opt-in, identity-only migration preserves user IDs, usernames, and record ownership. Unifying your employee persona reduces identity inconsistencies across IT Service, HR Service, and Slack. After you migrate your employees to UEL, you can’t go back to Customer Community Plus (CCP). - **[Migrate from Work.com to HR Service with Data Processing Engine](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_workdotcom_migr.htm&release=262.0.0&type=5)** Transition from Work.com to HR Service using a guided migration tool powered by the Data Processing Engine. This opt-in migration preserves your existing Work.com data while creating new Employee2 records, enabling phased rollout and dual data model coexistence. The migration retains Platform User License (PUL) mappings and maintains organizational hierarchy through integrated manager provisioning. - **[Personalize the Employee Experience with Unified Portal Enhancements](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_unified_portal_enhancements.htm&release=262.0.0&type=5)** Track approvals, report misconduct, and access employee data more efficiently with updated record layouts. See the full approval history for a request directly on the record, and managers assigned to a ticket can use the Review button to identify who is handling a request. To enable discreet misconduct reporting, select the Confidential Cases checkbox on a ticket. The record is automatically flagged and routed only to authorized HR representatives. Redesigned profile views also separate professional data from personal details for better visibility. - **[Install a Prebuilt Solution to Jumpstart Your HR Services](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_jumpstart_your_hr_services.htm&release=262.0.0&type=5)** Accelerate time-to-value for HR Service with recommended configurations that simplify day-one setup. The foundational HR Service Solution enables settings and installs the metadata and sample data required to try out HR features. To test employee self-service and HR case management in a safe environment, first deploy these preconfigured assets to a sandbox before moving to production. Discover and configure additional feature capabilities, such as employee provisioning and enablement programs, all from a single location in Setup. - **[Automate HR Access Requests and Streamline Provisioning with Flow Connectors](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_flow_connectors.htm&release=262.0.0&type=5)** Use external connectors in intake and fulfillment flows to automate high-frequency HR service requests, such as querying third-party data for available software, unlocking accounts, and provisioning secure access. Eliminate manual errors in data collection and reduce help desk workload and user wait times. Service catalog items with direct API integration simplify complex configuration. - **[Deploy HR Workflows Faster with Prebuilt Service Templates](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_prebuilt_service_templates.htm&release=262.0.0&type=5)** Let your employees efficiently manage their HR needs with a library of prebuilt HR service workflows. These templates cover standardized high-demand functions such as payroll, leave requests, and benefits. You can deploy these workflows as standalone service processes or connect them to third-party HR systems. - **[Put Agentic AI to Work on Common HR Tasks with a Prebuilt Agent Library](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_prebuilt_agent_library.htm&release=262.0.0&type=5)** Automate common HR tasks by using dedicated agents from the prebuilt agent library. Your employees can autonomously view payroll and update personal information, while managers can efficiently approve leave requests and manage performance goals. These agents help users complete tasks faster and reduce manual administrative work.