---
schema_version: "1"
id: a5a225364a55c7891824a5541caf9ed1472cca39fc9033b6e3e91579c3aabd08
title: Empower Members with Agentic Self-Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_health_health_engagement_empower_members.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_health_health_engagement_empower_members.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6fc178e74b64f83fdbecfe78ae1c67bbb97b617fb7cb62dadf867ce27d7b48be
description: Improve engagement and reduce contact center overhead by enabling members to complete self-service tasks. Agentforce helps members find in-network providers, check their health plan benefits, and access their health history. This agentic experience lowers operational costs while driving better health outcomes and higher satisfaction through an intelligent, personalized support.
products:
  - Cross Cloud
release: "262"
---
# Empower Members with Agentic Self-Service

Improve engagement and reduce contact center overhead by enabling members to complete self-service tasks. Agentforce helps members find in-network providers, check their health plan benefits, and access their health history. This agentic experience lowers operational costs while driving better health outcomes and higher satisfaction through an intelligent, personalized support.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with the Health Cloud, Agentforce for Health Cloud, and Data Cloud add-on licenses.

**When:** This feature is available starting June 5, 2026.

**Who:** This feature is available to users with the Health Cloud Foundation, Prompt Template User, Data Cloud Architect, Data Cloud User, Marketing Cloud Manager, and Member Self Service Agent Access permission sets.

**How:** From Setup, go to the Health Engagement Settings page, and turn on Patient and Member Self-Service. Then, navigate to the Patient and Member Self-Service tab and follow the guided setup.

#### See Also

- [_Salesforce Help_: Agentforce for Patient and Member Self-Service](https://help.salesforce.com/s/articleView?id=ind.hc_admin_health_engmt_agentforce_patient_and_member_self_service.htm&language=en_US)