---
schema_version: "1"
id: d1395a827555eeeb03598eaba46ac12dcbbdf86e9e318157bab20a19279f6f28
title: Health Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_health_health_engagement.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_health_health_engagement.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47f4f85995cdd3195c09497e4861f6efd7b3d9461953603cb6de3f256097f38f
description: Proactively engage with members across multiple channels such as email and SMS, and automatically send reminders for care gap closure. Easily manage outreach campaigns and access prebuilt engagement templates from the Health Engagement app. Equip your members with agentic self-service so that they can complete quick tasks such as in-network provider search and coverage detail verification.
products:
  - Cross Cloud
release: "262"
---
# Health Engagement

Proactively engage with members across multiple channels such as email and SMS, and automatically send reminders for care gap closure. Easily manage outreach campaigns and access prebuilt engagement templates from the Health Engagement app. Equip your members with agentic self-service so that they can complete quick tasks such as in-network provider search and coverage detail verification.

- **[Optimize Multichannel Member Engagement with Patient and Member Outreach](https://help.salesforce.com/s/articleView?id=release-notes.rn_health_health_engagement_outbound.htm&release=262.0.0&type=5)**  
    Help your members make better healthcare decisions by enabling your marketing teams to proactively communicate with them across multiple channels. Improve care plan adherence by automatically engaging members with one or more open care gaps through personalized emails and SMS reminders. Effectively manage member outreach campaigns with the Health Engagement app.
- **[Empower Members with Agentic Self-Service](https://help.salesforce.com/s/articleView?id=release-notes.rn_health_health_engagement_empower_members.htm&release=262.0.0&type=5)**  
    Improve engagement and reduce contact center overhead by enabling members to complete self-service tasks. Agentforce helps members find in-network providers, check their health plan benefits, and access their health history. This agentic experience lowers operational costs while driving better health outcomes and higher satisfaction through an intelligent, personalized support.