---
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title: Get Started Faster with a Prebuilt Template for Complaint Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fsc_get_started_with_uc_cmplnt_mgmt_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_get_started_with_uc_cmplnt_mgmt_template.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2dc9e3bbf05139d26df261ed64a399a6b30d749e5c267fcc2e2755ac582d7679
description: Deliver a consistent service experience by bringing complaint management directly into the Unified Catalog with a new prebuilt template. Capture every customer complaint through the template with predefined data attributes and a guided intake form. The public complaint record created upon submission links directly to your products, services, and financial accounts. The automatic linkage eliminates manual data mapping, so your teams gain accurate analytics, faster trend analysis, and reliable audit reporting.
products:
  - Cross Cloud
release: "262"
---
# Get Started Faster with a Prebuilt Template for Complaint Management

Deliver a consistent service experience by bringing complaint management directly into the Unified Catalog with a new prebuilt template. Capture every customer complaint through the template with predefined data attributes and a guided intake form. The public complaint record created upon submission links directly to your products, services, and financial accounts. The automatic linkage eliminates manual data mapping, so your teams gain accurate analytics, faster trend analysis, and reliable audit reporting.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with Agentforce Financial Services and Unified Catalog.

**How:** From the App Launcher, find and select **Unified Catalog**. On the Unified Catalog Home page, select **Templates**, and then select **Manage Complaints**.

#### See Also

- [Service Process Automation with Unified Catalog](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_unified_ctlg.htm&language=en_US)