---
schema_version: "1"
id: 0f2adfe8aa608267ba2eca5e37b117517f1152f26e265773e2d9e8936deee718
title: Automate Routine Service Emails with Banking Service Customer Assistance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fsc_bsa_customer_email_replies.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_bsa_customer_email_replies.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 08abb46630415de0739dec63805d29aa163bc4bf4c4716362f7f190041e637af
description: Transform the support experience with instant email resolutions for routine customer inquiries and fewer cases in your service reps' queue. Banking Service Customer Assistance now interacts directly with customers over email threads to clarify details and resolve banking tasks, such as transaction checks, balance inquiries, without human intervention.
products:
  - Cross Cloud
release: "262"
---
# Automate Routine Service Emails with Banking Service Customer Assistance

Transform the support experience with instant email resolutions for routine customer inquiries and fewer cases in your service reps' queue. Banking Service Customer Assistance now interacts directly with customers over email threads to clarify details and resolve banking tasks, such as transaction checks, balance inquiries, without human intervention.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Agentforce Financial Services (formerly Financial Services Cloud) and the Agentforce for Financial Services add-on license. The Agentforce Service agent uses Flex Credits under the Salesforce Foundations Entitlements model.

#### See Also

- [Banking Service Customer Assistance](https://help.salesforce.com/s/articleView?id=ind.fsc_agent_service_cust_assistance.htm&language=en_US)