---
schema_version: "1"
id: 0489317f715377535036ea7d853ef19db8202f2b3976cfb214b00988aafceb88
title: Deliver Uninterrupted Support by Seamlessly Switching Modes in a Visual Remote Assistant (VRA) Session
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_vra_universal_mode_switching.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_universal_mode_switching.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3e0f9e8b5c09ea64e14a217478917037c3d9b31ac989a8bf4e03ee04e8b1a2fe
description: Improve troubleshooting flexibility and ensure a smoother support experience with Universal Mode Switching. Call center reps can now switch between live video and photo capture modes during a Mobile Screen Mirroring session type, without leaving the active VRA session. This capability eliminates the need to end sessions or send new invites to change support modes, so that call center reps can transition smoothly and maintain session continuity.
products:
  - Cross Cloud
release: "262"
---
# Deliver Uninterrupted Support by Seamlessly Switching Modes in a Visual Remote Assistant (VRA) Session

Improve troubleshooting flexibility and ensure a smoother support experience with Universal Mode Switching. Call center reps can now switch between live video and photo capture modes during a Mobile Screen Mirroring session type, without leaving the active VRA session. This capability eliminates the need to end sessions or send new invites to change support modes, so that call center reps can transition smoothly and maintain session continuity.

**Where:** This feature is available in Lightning Experience in Enterprise, Unlimited, and Developer editions with the Field Service managed package, Visual Remote Assistant enabled. Instant Mirroring is supported on Android and iOS, depending on OS capabilities.

**How:** During an active session call center reps can use the Mobile Screen Mirroring session type from the VRA dashboard to seamlessly switch between modes. The session remains connected, and the customer’s UI updates automatically to match the call center rep's selection. Any data captured during the session stays associated with the same VRA session for easy post-call review.

#### See Also

- [_Salesforce Help_: Set Up Visual Remote Assistant for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_intro_visual_assistance.htm&language=en_US)