---
schema_version: "1"
id: 80005fbc44b2ee9ec26863dc5e433c05bc02ad8891707c102b766d794cef4c90
title: Manage Session Participants for Improved Collaboration and Security in Visual Remote Assistant (VRA)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_vra_manage_session_participants.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_manage_session_participants.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88fb311bdc64bbec4c1e8704759d261c17a49ca96292c5b0308f6b4978513b3c
description: Get more efficient multi-participant VRA sessions with enhanced session management capabilities. Call center reps now have more granular control over session composition by approving new joiners and removing unnecessary participants. This approach provides more focused collaboration during video interactions while strengthening session security and privacy.
products:
  - Cross Cloud
release: "262"
---
# Manage Session Participants for Improved Collaboration and Security in Visual Remote Assistant (VRA)

Get more efficient multi-participant VRA sessions with enhanced session management capabilities. Call center reps now have more granular control over session composition by approving new joiners and removing unnecessary participants. This approach provides more focused collaboration during video interactions while strengthening session security and privacy.

**Where:** This feature is available in Lightning Experience in Enterprise, Unlimited, and Developer editions with the Field Service managed package and Visual Remote Assistant installed.

**How:** Call center reps can start a session from the Invite Page, in the Video Conferencing tab. They then share the link with the customer and other participants. During an active session, call center reps can approve pending join requests or remove participants who are no longer needed.

#### See Also

- [_Salesforce Help_: Set Up Visual Remote Assistant for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_intro_visual_assistance.htm&language=en_US)