Dispatchers can now work in the Scheduling Console even if Enhanced Scheduling and Optimization isn’t enabled in your org. They can perform core scheduling operations from the list view or Gantt, find candidates, drag appointments to reschedule, and use Global, In-Day, and Resource Schedule Optimization. Features that rely on Enhanced Scheduling and Optimization—such as HERE Maps routing, Complex Work, Multi-Day Work, and Dynamic Gantt actions (Fix Overlaps, Fill-In Schedule, Group Nearby, and Reshuffle)—aren’t supported. Previously, the Scheduling Console required Enhanced Scheduling and Optimization.
Where: This change applies to the Scheduling Console in Lightning Experience in Professional, Enterprise, Performance, Unlimited, and Developer editions with Field Service.
When: This feature is available starting in late August 2026.
How: In Salesforce Go, under Scheduling Console, make sure that you turn on Update Field Service Integration Permission.